GENERAL TERMS & CONDITIONS:

By using our website, you agree to the Terms of Use. We may change or update these terms so please check this page regularly. We do not represent or warrant that the information on our web site is accurate, complete, or current. This includes pricing and availability information. We reserve the right to correct any errors or omissions, and to change or update information at any time without giving prior notice.

We reserve the right to refuse any order for whatever reason. We also reserve the right to cancel any purchase (an order already accepted by us) in the following situations:

• The product is not available / in stock (any payments will be refunded)

• Your billing information is not correct or not verifiable.

• Your order is flagged up by our security systems as an unusual order or an order
  susceptible to fraud.

• We could not deliver to the address provided by you.

We may ask for proof of identification or proof of billing address due to security reasons in our measure to prevent fraudulent orders from being processed. Please check your inbox and spam inbox after placing your order to see if your order requires verification.

FAQ

DO YOU GUYS SHIP INTERNATIONALLY?

Yes, Additional shipping costs will be calculated.

HOW CAN I PAY FOR MY ORDER?

We accept the following credit and debit cards; Visa, Visa Debit, and MasterCard. We also accept PayPal, PayPal allows you to pay securely with either your credit card or PayPal account. No account sign up is required and it is free.

CAN YOU SHIP TO MY WORK ADDRESS?

Yes, you can enter an alternative delivery address at the checkout. We do not however ship to PO Box addresses under any circumstances.

I PICKED THE WRONG SIZE/COLOR/ITEM. CAN I CHANGE MY ORDER BEFORE IT SHIPS?

To correct your mistake please e-mail us at penthouseclique@gmail.com . In the subject heading please write your order number and your name. In the e-mail specifically tell us what item you would like to receive instead. If we are able to successfully make the exchange you will receive an e-mail confirmation. Please note: this process may delay the shipping of your order by 1-2 business days.

If the item/size/color is unavailable you may keep the original order item as is or opt to receive store credit.

HOW WILL MY ORDER WILL BE SHIPPED?

All orders are shipped via USPS. Due to volume, orders take approximately 1-2 days to process. To ensure that your order will arrive the following business day it MUST be placed prior to 9AM Eastern Standard time. 

HOW CAN I TRACK MY ORDER?

You will receive a shipping confirmation via email when your order has been processed and shipped, this email will contain a tracking number which you can use to track the status of your order online.

DO I NEED AN ACCOUNT TO PLACE MY ORDER?

Accounts are completely optional, but by registering an account you will only have to fill in your address once and it will be saved with us.

RETURNS/EXCHANGES

ALL SALES ARE FINAL. Please review your order and selections carefully before placing the order. Returned items must be unused, in original packaging, and with original garment tags still attached, they should be sent back to us within 14 days from purchase date. Returned goods can be exchanged or you may receive store credit. You are responsible for the cost of returning your order.  

RETURNS PROCEDURE

1. Send an email to penthouseclique@gmail.com including your full name and order number as it appears on your order confirmation. The subject heading must read: RETURN/EXCHANGE ORDER # (enter your order number here). In the body of the e-mail please describe the reason you are returning the item. Once you have received confirmation from us you may proceed to follow Step 2.
2. Post back back your return via an insured and trackable delivery method to the following address:​

    PENTHOUSE CLIQUE

    7523 Main St 

    Flushing, NY 11367 #670099

Returns sent back to us which have not been confirmed via email will take longer to process and may be refused. Penthouse Clique is not responsible for returned orders which are either lost or damaged, this is the sole responsibility of the sender. Once the return is processed we will send you a Gift Certificate for the amount of the item.

DO I HAVE TO PAY FOR THE SHIPPING COSTS?

The customer is responsible for the cost of returning an item to us. In the case of faulty or incorrect items, Penthouse Clique will cover the cost for the return shipping charges.

EXCHANGES

To make an exchange follow the return steps above. When emailing us clearly state what item, size and color you would like as your exchange. This way we can hold your requested item until your return arrives. We send out all exchanges free of charge.

I RECEIVED THE WRONG ITEM. WHAT DO I DO?

Prior to contacting us please check your order to ensure you did not receive the correct item. Contact us at penthouseclique@gmail.com with your order number and name in the subject heading. We will send you a return label so you can ship the item back to us. Once we receive the item we will send you out the correct one.

If the item you ordered is unavailable we can offer you another item of equal or lesser price. You may opt to receive a refund as well.

If you have any more questions please contact us using the information below:

Payment Methods

- Credit / Debit Cards
- PAYPAL

​